The Client:

Coleshill Pharmacy, located in the Midlands, is a community-focused pharmacy offering an extensive range of treatments and clinical consultations delivered by medical professionals with over a decade of experience.
Website: http://www.coleshillpharmacy.com/

The Issues:

Despite their valuable expertise in the pharmaceutical field, the pharmacies internal technology had not moved with the times—operating at a standard more reflective of 2015. To support their continued growth and ensure operational efficiency, we were engaged to modernize their workplace systems and implement a future-proof technology environment.

During our initial assessment, we identified several key issues:

• Data stored inconsistently across USB drives and local machines
• Absence of a formal data backup strategy
• Shared user accounts compromising security and accountability
• Outdated devices still running Windows 10
• Ageing inkjet printers impacting productivity
• Lack of modern cloud-based tools
• No centralised email management system

Our objective was to streamline their digital operations, enhance security, and introduce scalable, modern solutions to support both current and future business needs.

Our Strategy:

Syncryti implemented an in-depth technical consultation with the pharmacy’s leadership team after being approached to address ongoing operational challenges. Following a detailed assessment, we designed a streamlined, phased project plan to resolve each technological barrier.

Technology Modernization:

We began by fully overhauling their outdated hardware. Our team recommended and deployed state-of-the-art Lenovo devices featuring touchscreen functionality to improve workflow efficiency for staff.
Each machine was re-imaged with Windows 11 Professional and equipped with the latest Microsoft Office applications. We also performed comprehensive updates across firmware, drivers, and system software to ensure optimal stability and
performance.

Printing Infrastructure:

Given the pharmacy’s heavy reliance on printed documentation, we replaced their ageing inkjet printers with modern HP LaserJet devices. These printers were updated to the latest firmware and integrated with the newly deployed machines using the correct drivers. The new setup significantly improves print speed, reliability, and long-term cost efficiency.

Cloud Deployment & Modern Workplace Setup:

To introduce a secure and scalable modern workplace environment, we onboarded the organization to a Microsoft 365 tenant and enrolled all devices into Microsoft Azure.
Key steps included:

• Creating individual, licensed user accounts—each with dedicated cloud storage and workspaces
• Implementing email distribution groups and shared mailboxes with appropriate permissions
• Backing up all locally stored data before migrating it into OneDrive and relevant SharePoint sites
• Building a customized organizational intranet hub, providing staff with immediate access to essential tools, services, and resources upon launching their browser

Backup:

We implemented a comprehensive cloud-based backup solution covering all OneDrive, SharePoint, Teams, and Exchange data, ensuring the organization is fully protected and prepared for any potential data loss, system failure, or future recovery needs.